Policies

Confidentiality Policy

Any information obtained in the referral process will be confidential.  We do not share this information.  We use it for determining the child care situation to fit the needs of your search and for statistical data.

Disclaimer

The information provided to you by the Burlington County Community Action Program (BCCAP) should not be considered an endorsement or recommendation of a particular program or child care setting.  The Division of Youth and Family Services, as a funding source of the New Jersey Child Care Resource and Referral System, and BCCAP disclaim any liability or responsibility for any and all referrals made as well as any responsibility for any misinformation and/or quality of services provided by the child care providers appearing on the resource and referral database.

Complaint Policy

The Child Care Resource & Referral Service (CCR&R) is committed to supporting quality child care services for the children and their families in Burlington County. We believe that customers and the general public must be provided with a mechanism to express concerns regarding the services provided by CCR&R staff that may not be adequately meeting the needs of the families.

Procedures:

If a customer has a complaint about a CCR&R staff member the call will be forwarded to the individual’s supervisor.  Always encourage the customer to put their complaint in writing.  Supervisors will share all complaints with the program director.  The person taking the call will document the complaint in writing.  The supervisor will document the complaint and follow up by addressing the issue with the staff member(s) involved in the allegation.

Upon request, BCCAP will make a follow up call or send a letter to the person who issued the complaint.

If the complaint is against a Program Director, transfer the caller to the Executive Director.

If the complaint is against the Executive Director, transfer the caller to the Director of Human Resources, who will determine if it should be forwarded to the President of the Board of Trustees.